Phone & Email Use Statement

BWI sends two types of emails: transaction emails (policy confirmations, payment notifications, and password resets) and customer service emails (policy reminders, BWI announcements, marketing, and feedback requests) to maintain your policy and the BWI program.

We also reserve the right to use your provided phone number to notify you of policy renewal dates through both phone calls and text messages. Standard phone and message rates may apply.

BWI does not participate in third-party marketing, selling email addresses or telephone numbers, or spamming. If you feel you have you received an email or message in error, you may unsubscribe from customer service emails and text messaging, change your email or phone preferences online, or contact us to voice your concerns.

We may use customer information for the purpose of obtaining reviews about the services and programs that we provide. This may include, but is not limited to, giving customers’ names and e-mail addresses to third parties to facilitate and contact customers to obtain reviews. Customer information sent to third parties will be used solely for the purposes of gathering and managing feedback, or as required by law or by any court of competent jurisdiction. Reviews provided by customers may be published online and submitted to search engines. Customers may be contacted by a third party review service, but are under no obligation to provide a review.