It's been about a year since we've implemented the EZ-Renew option to help you easily renew your BBI policy. Many of you either signed up for the automatic renewal at checkout or logged into your account and enabled the feature. Here are a few things you need to know about the EZ-Renewal process to ensure that it goes smoothly.
1) Reminder Emails
There are two reminder emails that you will receive prior to your policy's renewal date.The first email will be sent out a week before your policy is scheduled to renew and the second email will be sent out the day before your payment starts to process.
When you receive these notifications, or before you receive them, it is important to double check the information you originally put on your policy.
2) Check Your Information
Making sure your policy and account information is correct. You may have moved, changed work locations, switched banking information, or made other changes. It is critical that you go into your account and make any needed changes before your renewal date.
Failing to update your information could result in inaccurate coverage details, the wrong additional insured, payment failure, coverage lapse and overall frustration. To update your account info, click here.
3) Automatic Payments
If you don't make any changes to your current account information, the card you used to buy your policy will automatically be charged. Processing the payment usually takes a couple of days and during that time you will not be able to edit or make changes to your account or policy options.
Once the payment has been successfully processed, you will be able to access your insurance documents from your dashboard.
4) Questions and Account Assistance
If you have any questions about the EZ-Renew process, or if you need assistance to make account changes, contact BBI's customer service agents. They are available Monday through Friday from 7:30am–4:30pm Mountain Time.